Carer Engagement Officer - Norfolk and Surrounding Counties

Carer Engagement Officer - Norfolk and Surrounding Counties

Job Title: Carer Engagement Officer

Contract: Part-time (25 hours per week) Fixed Term Contract

Salary: £14,789 per annum

Car Allowance: £2,000 per annum

Location: Home Based – Norfolk and Surrounding Counties  

Contract: Part time 25 hours per week


If you really want to make your mark in a rapidly growing business that is committed to improving the lives of children and young people, we have the role for you!


We are looking for a Carer Engagement Officer to help grow our family of foster carers. You do not need experience of promoting fostering and recruiting foster carers but you do need a passion for helping the lives of children and young people.


The National Fostering Agency (NFA) Group is one of the largest independent providers of high quality foster care and special needs education and care. With Acorn Care and Education a part of the NFA family we provide education and care across 19 schools and 19 residential care homes nationally. Our vision is to build incredible futures by empowering vulnerable young people in the UK to be happy and to make their way in the world. Every day we improve the lives of thousands of young people, their families and communities through a relentless focus on caring and learning.


About the Role

The focus of the role is to generate interest in fostering across the local community to help generate enquiries. You will act as an ambassador, helping to promote fostering at small, local events you have planned and organised and through the use of social media. You will be comfortable engaging with the public and existing foster carers, raising awareness of fostering within the community and developing the local Facebook presence.


You will maintain contact with potential foster carers through the journey from enquiry to approval, supporting the screening, training and assessment process undertaken by your social work colleagues. You will work from home, managing the database of potential carers, and keeping colleagues and management updated with relevant information and weekly reports.



Who we are looking for

Previous  customer service, recruitment or marketing experience could help you succeed in the role, however it is essential you can build rapport with members of the public and potential foster carers providing them with insight into the fostering task.


You must be proficient in excel database management, social media and diary management, as well as demonstrating excellent spoken and written communication. There is comprehensive induction training and support for this role, and an expectation that you will come into the Lowestoft office at least once a week to build relationships with the team.


Essential Criteria: 

·         A passion for growing our foster carer community

·         Excellent verbal and written communication

·         Excel database and social media experience

·         Self-motivated homeworker

·         Full driving licence

·         Access to a car


We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks. 

We are an Equal Opportunities employer